Shipping policy

Our standard delivery charge for Online consumer orders is $15 flat fee to any urban address. Urban is generally considered to be within a 15km radius of our primary store in any location that we operate, however, this can vary based on town/city size. For any location outside this radius, market rates will apply. If you would like to enquire for a specific location, please enquire with our Customer Care team today! Deliveries will be carried out either be VP owned trucks or via 3P courier services such as CDP, EMS, or DHL. Deliveries to rural or maritime regions are handled on a case-by-case basis and managed through 3P logistics providers.

For all island and maritime deliveries, the $15 delivery is applicable for an online order and is only up to the port of loading. The customer needs to pay freight charges with the shipping company and notify us with the date of loading. VPCL reserves no responsibility on any damage caused during maritime delivery. Customer Care needs to be emailed at bula@vinodpatel.com.fj to coordinate with the nearest branch and arrange delivery.

Vinod Patel Store:  For products purchased directly from our retail stores, a standard $15 delivery fee is charged for delivery within 15km radius of primary store. For any location outside this radius market rates will apply. For all island and maritime deliveries, the $15 delivery is applicable only up to the port of loading.

Home & Living Store: For products purchased directly from our retail stores, a standard $20 delivery fee is charged for delivery within 15km radius of primary store. For any location outside this radius market rates will apply. For all island and maritime deliveries, the $20 delivery is applicable only up to the port of loading.

a. Delivery shall be made to the address specified by the Customer. If the Customer provides incorrect, incomplete or inexact details of the delivery address, then Customer shall be responsible for any costs arising as a result and shall bear the risk of any delays in delivery. 

b. Where a fee is applicable, it is charged exclusively for the delivery of the goods from a Vinod Patel store to the Customers delivery address. 

c. Any return of product/s is under the full responsibility of the customer on a 'return to base' basis. If customer requests exchange of items and that is to be delivered; a new delivery charge will apply. 

d. During adverse weather conditions and/or circumstances where delivery of the items could be affected, VPCL will notify the Customer and hold onto the delivery until such a time when weather conditions improve and/or roads are accessible by VPCL vehicles and/or items can be delivered safely to Customers delivery address. 

e. At any point in time where delivery address is deemed unsafe for delivery or offloading of goods, the Customer will be notified and alternative arrangements will be made. 

f. Whilst our delivery team will assist in placing the goods in a safe location at the Delivery address, the chosen site for goods placement must be on the ground floor. 

g. In any case, where the location poses any hazardous risks including a flight of stairs (either up or down) our delivery team will refuse to offload the goods and the Customer will be notified. 

h. For heavier goods including but not limited to cement and tiles over 10 bags and/or cartons, the Customer must arrange for additional help to offload the items. Our team will ensure to contact the Customer prior to the delivery. 

(i) The Customer must ensure that the additional help arranged by the Customer, takes all necessary care and caution when offloading the Items. 

(ii) Risk and liability are passed on to the Customer for Items offloaded by the additional help arranged by the Customer. 

i. Upon receipt of the goods, the Customer shall examine them for defects. 

j. Written notification of any defects must be given at the time of delivery. 

k. For products which require careful storage including but not limited to boards, tile glue and cement; Customer must ensure that all reasonable arrangements for appropriate storage are made prior to delivery. 

l. Personal health and safety are the customers responsibility during the offloading of materials on site.